All orders ship free of charge. Please note that we do not ship to PO Box Addresses.
Please note: Cut off time for 2nd Day Service and Next Day Service is 12PM.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
HOLIDAY RETURN POLICY *Orders placed 12/5/17 through 12/22/17 will be eligible for return through 1/5/18*
To be eligible for a return, your item must have been purchased through our website, be unused and in the same condition that you received it. It must also be in the original packaging with the tags still on. Lastly, once our return report is sent to you via email, we will allow a 2 week period for the items to be returned to our warehouse. If we do not receive the return within the 2 week period, we will reach out to you once more notifying you that you have one more week to send returns back. If by that time we do not receive the return, we will cancel your return.
Please note: Only regular priced items may be refunded, unfortunately FINAL SALE items cannot be refunded and are eligible for credit/exchange only.
To return your product, please click this link: https://juliebrownnyc.com/a/returnswhich will walk you through submitted a request for a shipping label. A flate shipping rate of $12 will be deducted from your refund. If you have any issues or need assistance, please email email@example.com or call 212.764.4929 x1001.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Late or missing refunds
If you haven’t received a refund after 10 days of receiving our approval notification of your return, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
To exchange your product, please email firstname.lastname@example.org or call 212.764.4929 x1001 to receive a Return Authorization number as well as the exchange shipping address. You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have purchased items that are now on sale, we will gladly offer you a one-time price adjustment if you contact us within 14 days of the original date of shipment or in-store purchase.
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